Trust & Safety Center
9jabus connects buyers and sellers between Nigeria and the USA. These are the protections and signals we use to keep the marketplace safe.
- Never send money outside 9jabus. Wire transfers, gift cards, crypto, Cash App and Western Union have no buyer protection.
- Meet in a safe public place for local pickups — police lobbies, bank entrances or busy parking lots.
- Inspect before you pay. Test electronics, count items, and walk away if anything feels off.
- Report suspicious listings or sellers. Use the report button on any listing — reports are confidential.
Verification badges
Badges are earned, not bought. Each one means we have checked something specific.
The seller confirmed ownership of their email address.
The seller confirmed a working phone number via SMS code.
Government ID matched a selfie check. Highest individual trust signal.
Registered business with documentation (CAC, EIN or equivalent) confirmed by our team.
Active seller in good standing with verified contact info and at least one completed sale.
Approved cross-border shipping partner — verified address and tracking history.
Confirmed event organizer — used for ticketed events and meetups.
Seller reputation
Every seller profile shows real signals pulled from their activity on 9jabus.
Member since
The date the seller joined 9jabus. Older accounts have more history.
Total sales completed
Number of orders marked delivered. Cancelled or refunded sales don't count.
Seller rating & reviews
Average star rating and total reviews left by past buyers.
Response rate
Percentage of buyer messages the seller has replied to in the last 50 conversations.
Average response time
Typical time from a buyer's first message to the seller's first reply.
Repeat Buyer badge
Awarded automatically when the same buyer has purchased more than once from this seller.
Top Seller badge
Earned automatically with 10+ completed sales, a 4.5★+ rating, and an 80%+ response rate.
Reporting a problem
Every listing and seller profile has a Report button. Use it for scams, counterfeit goods, off-platform payment requests, harassment, or anything that breaks our rules. Reports go straight to our trust team and are confidential.
For urgent safety issues involving real-world harm, contact local emergency services first, then report the user here.